Customer Service Charter
At Sharp Electronics (UK) Ltd we aspire to provide excellent customer support that matches the quality of our products and meets the expectations of our customers. To help us in our aims we have carried out extensive research to determine which customer service factors are most important to you our customer, and we have used our findings to develop this Customer Service Charter.
The Charter effectively explains our customer service philosophy and we are now using it to drive service improvements throughout our organisation. Although we cannot expect to improve everything immediately, please be assured of our absolute commitment to the principles of this Charter:
/This is Why we make it easy for you to access our people, our services and information.
/This is Why we aim to make our procedures and systems easy to understand, our processes efficient and is why we aim to address any enquiries or issues promptly and effectively with the minimum of inconvenience to you.
/This is Why we ensure our people are courteous, helpful, knowledgeable and empowered. And why we ensure they are kept fully up to date with any changes to our product range, policies and procedures.
/This is Why we clearly specify what you can expect from the services we provide and why we constantly measure, analyse and develop our services to ensure they continue to meet your needs.
/This is Why we will keep you informed of any issues we become aware of that may affect our service delivery.
/This is Why we make it easy for you to report problems and complaints.
/This is Why we value and proactively seek your feedback to check the effectiveness of our services and to identify areas for improvement.
As we are the first major electronics company to produce a charter we are breaking new ground and so we would welcome your feedback as to whether the above principles accurately address your needs. Please click here to provide your thoughts.